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Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively – and getting them to the right people – is one of the most important communication skills to have.
In this course, you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

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Objectives

Addressing and Distributing E-mails identify tips for using the To field when sending e-mail use the Cc and Bcc fields appropriately in an e-mail set the priority status of e-mails appropriately recognize how to reply effectively to e-mails identify best practices for forwarding e-mail recognize examples of when it's inappropriate to copy an e-mail over someone's head recognize how to address and distribute e-mails appropriately