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IT Professional Curricula Business Skills for the IT Professional Solution Area IT Business ITILÂ® 2011 Foundation

After planning and completing your service design, you must next transition the IT service into the live environment â a key step towards valued IT service management.
In this course you'll learn about the service transition stage of the ITILÂ® service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the learning path that covers the objectives for the ITILÂ® Foundation Certificate in IT Service Management (ITSM). ITILÂ® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

Asset ID	acs_01_a06_it_enus
Course Type	Video Course
Course Category	Business Skills for the IT Professional Solution Area

Objectives
Service Transition Scope and Policies recognize the scope of the service transition stage of the ITILÂ® service lifecycle recognize the recommended ITILÂ® service transition policies distinguish between activities that are in and out of scope for the release and deployment process distinguish between the phases of the release and deployment management process identify key characteristics of an SKMS distinguish between the four elements of a DIKW structure identify activities within scope of the SACM process recognize activities that are within scope of the transition planning and support process identify activities that are within scope of the service validation and testing process Change Management for IT Services identify the goals of the change management process distinguish between the three types of changes in the change management process recognize key interfaces of the change management process sequence the steps of the normal change lifecycle in the change management process identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle recognize the objectives of the change evaluation process identify the key challenges of the change evaluation process

Objectives

Service Transition Scope and Policies

recognize the scope of the service transition stage of the ITILÂ® service lifecycle
recognize the recommended ITILÂ® service transition policies
distinguish between activities that are in and out of scope for the release and deployment process
distinguish between the phases of the release and deployment management process
identify key characteristics of an SKMS
distinguish between the four elements of a DIKW structure
identify activities within scope of the SACM process
recognize activities that are within scope of the transition planning and support process
identify activities that are within scope of the service validation and testing process

Change Management for IT Services

identify the goals of the change management process
distinguish between the three types of changes in the change management process
recognize key interfaces of the change management process
sequence the steps of the normal change lifecycle in the change management process
identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle
recognize the objectives of the change evaluation process
identify the key challenges of the change evaluation process