Certification     American Society for Quality (ASQ)     Six Sigma Yellow Belt Certification (SSYB)     Certified Six Sigma Yellow Belt (ASQ-CSSYB)

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Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization.
This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.

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Objectives

Voice of the Customer identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements sequence the steps for implementing a VOC strategy in a Six Sigma project recognize how customer information is used during project definition choose the appropriate data collection method for the type of information you need to gather classify examples of the types of customer requirements Selecting a Six Sigma Project identify best practices when selecting a Six Sigma project recognize how a priority matrix is used during project selection select the best Six Sigma methodology given project information Stakeholder Analysis recognize examples of project stakeholders classify customers as internal or external identify the process owner on a given Six Sigma project Process Inputs and Outputs recognize the components that make up a process label process variables according to where they belong in a SIPOC diagram recognize concepts related to Voice of the Customer data collection and use, utilize Six Sigma tools for project selection, identify and manage stakeholders, and use SIPOC to identify process components