5910 Breckenridge Pkwy Suite B, Tampa, FL. 33610
(800) 272-0707

SkillSoft Explore Course

Business Skills     Communications Skills     Communication Essentials     Communicating Tactfully and Diplomatically

In business, the best communicators tailor what they say based on other people's perspectives, goals, and feelings. Communicating with diplomacy and tact allows you to be more persuasive and build stronger relationships.


In this course, you'll learn about tact and diplomacy: what they are, and how enhancing your business communication skills through their employment can be of value. You'll also learn skills and strategies to put tact and diplomacy to work for you.



Objectives

Developing Diplomacy and Tact

  • discover the key concepts covered in this course
  • identify the characteristics of tact and diplomacy
  • recognize the value of improving tact and diplomacy skills
  • identify ways to improve tact and diplomacy by focusing on others
  • identify key skills needed for actively demonstrating tact and diplomacy
  • identify strategies to overcome common internal challenges to remaining diplomatic
  • Knowledge Check: Reviewing Your Tact and Diplomacy Skills