SkillSoft Explore Course – Lambers, Inc.

Leadership Development Program powered by MIT SMR Managing Conflict

Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesnât have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams.

In this course, youâll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.

Asset ID	bs_ald07_a15_enus
Course Type	Video Course
Course Category	Managing Conflict

Objectives
Leading Others through Conflict Leading Others through Conflict recognize the characteristics of the interactionist perspective on conflict recognize the impact a leaderâs negative reaction to conflict can have on conflict in the workplace recognize how to establish and use conflict as a positive and productive force in the workplace Knowledge Check: Create a Positive Conflict Setting recognize your role as facilitator of a conflict resolution discussion recognize how to act when confronting your own conflicts Knowledge Check: Taking Action on Conflict reflect on what you've learned

Objectives

Leading Others through Conflict

Leading Others through Conflict
recognize the characteristics of the interactionist perspective on conflict
recognize the impact a leaderâs negative reaction to conflict can have on conflict in the workplace
recognize how to establish and use conflict as a positive and productive force in the workplace
Knowledge Check: Create a Positive Conflict Setting
recognize your role as facilitator of a conflict resolution discussion
recognize how to act when confronting your own conflicts
Knowledge Check: Taking Action on Conflict
reflect on what you've learned