SkillSoft Explore Course – Lambers, Inc.

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IT Professional Certifications Project Management Institute (PMI)Â® Project Management Professional (PMP)Â® - PMBOKÂ® Guide Project Management Professional (PMP) - 2021 Update Aligned

For project managers, ensuring project quality meets customer expectations is paramount. Close attention to grade, precision, and accuracy enhance your effectiveness in quality management and help you plan and monitor quality standards at every stage of the project to ensure customer satisfaction.

In this course, you'll explore tools and techniques for managing quality, like cost-benefit and root cause analysis, Pareto analysis, and the 80/20 rule. You'll also learn about using visual tools like scatter diagrams, control charts, and histograms to convey quality information and help discover the factors that threaten it.

Asset ID	bs_apj30_a13_enus
Course Type	Video Course
Course Category	Project Management Institute (PMI)Â®

Objectives
Establishing Quality Standards (2021 Update) discover the key concepts covered in this course recognize aspects of managing project quality match quality management concepts with examples recognize the tools and techniques you can use to plan project quality management categorize examples of costs of quality describe how to perform a cost-benefit analysis identify elements to include in a quality management plan recognize examples of activities that are conducted in an effective quality audit sequence the steps of a root cause analysis recognize the tools and techniques you can use to control quality sequence the steps in creating a Pareto diagram use a control chart to determine when a process is out of control Knowledge Check: Applying Your Skills at Establishing Quality Standards

Objectives

Establishing Quality Standards (2021 Update)

discover the key concepts covered in this course
recognize aspects of managing project quality
match quality management concepts with examples
recognize the tools and techniques you can use to plan project quality management
categorize examples of costs of quality
describe how to perform a cost-benefit analysis
identify elements to include in a quality management plan
recognize examples of activities that are conducted in an effective quality audit
sequence the steps of a root cause analysis
recognize the tools and techniques you can use to control quality
sequence the steps in creating a Pareto diagram
use a control chart to determine when a process is out of control
Knowledge Check: Applying Your Skills at Establishing Quality Standards