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Anger is a normal – and even healthy – emotion, rooted in the instinct for self-preservation. However, if not managed properly, our feelings and emotions can be very destructive. It's important to find healthy ways of owning and expressing your anger. This requires emotional intelligence (EI) and a good emotional quotient (EQ), or emotional intelligence quotient (EIQ).
In this course, you’ll explore how to manage your anger and your anger response. You’ll also explore the nature of anger, including its root causes and ways to use it positively in the workplace. And you’ll learn how develop empathy for colleagues who may be causing your anger.

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Objectives

The Essentials for Anger Management choose actions to manage your anger using an emotional response choose actions to manage your anger using an intellectual response recognize effective responses for dealing with an angry person determine the root cause of anger in a given situation identify the benefits of using anger positively in the workplace recognize how to use anger positively in the workplace