Certification     CompTIA     CompTIA Server+     SK0-004 CompTIA Server+ 2015

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Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware troubleshooting. You'll learn about some of the common issues that can occur, along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. This course is one of a series in the learning path that maps to CompTIA's Server+ exam, SK0-004, and covers the following exam objectives: 7.1 Explain troubleshooting theory and methodologies, and 7.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods.

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Objectives

Troubleshooting Theory and Methodologies start the course identify troubleshooting problems and determine the scope of the problem determine whether there is a common element to symptoms causing multiple problems test a theory to determine cause establish a plan of action to resolve the problem and notify impacted users implement a troubleshooting solution or escalate as appropriate verify full system functionality implement preventative measures perform a Root Cause Analysis recognize the process of documenting findings, actions, and outcomes Troubleshooting Hardware Problems troubleshoot some common hardware problems troubleshoot additional hardware problems recognize some of the causes of common hardware problems identify environmental issues associated with hardware problems recognize some of the tools used during hardware troubleshooting Practice: Troubleshooting identify the steps and best practices for troubleshooting IT problems