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SkillSoft Explore Course

Productivity & Collaboration Tools     Productivity Tools     Salesforce Lightning 2018

To be successful, you need to keep your contacts in good order. Discover how to create, update, and manage contacts; send emails via Salesforce; and create, edit, and use email templates.



Objectives

Salesforce Lightning 2018: Contact Management & Communication

  • create a contact
  • update your contacts
  • email a contact
  • create and use email templates
  • create a mailing list
  • manage contact roles
  • develop a contact strategy