SkillSoft Explore Course – Lambers, Inc.

Business Skills Curricula Customer Service Curriculum ITILÂ® 4 Foundation

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

Asset ID	it_acs04_03_enus
Course Type	Video Course
Course Category	Customer Service Curriculum

Objectives
ITILÂ® 4 Foundation: Key Concepts identify the subject areas covered in this course describe organizations and people describe information and technology describe partners and suppliers describe value streams and processes recognize external factors that influence dimensions describe the four ITSM dimensions Knowledge Check: Identifying Dimensions of Service Management