IT Professional Certifications ITIL® ITIL® Foundation for Service Management ITIL® v4 Edition Foundation Syllabus exam
Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
| Objectives |
ITIL® 4 Foundation: The Service Value Chain - identify the subject areas covered in this course
- recognize the service value chain and its activities
- describe the "Plan" service value chain activity
- describe the "Improve" service value chain activity
- describe the "Engage" service value chain activity
- describe the "Design & transition" service value chain activities
- describe the "Obtain/build" service value chain activity
- describe the "Deliver & support" service value chain activity
- recognize value streams and the service value chain
- describe the service value chain
- Knowledge Check: Defining Service Value Chain Activities
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