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SkillSoft Explore Course

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Business Certifications     ITIL®     ITIL® Foundation for Service Management     ITIL® v4 Edition Foundation Syllabus exam

Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.

Asset ID it_acs04_07_enus
Course Type Video Course
Course Category ITIL®
Objectives

ITIL® 4 Foundation: General Management Practices

  • identify the subject areas covered in this course
  • define management practices
  • define the key ITIL® general management practices
  • describe the continual improvement practice
  • describe the information security management practice
  • describe the relationship management practice
  • describe the supplier management practice
  • define general management practices and terminology
  • Knowledge Check: Defining ITIL® 4 Management Practices