IT Professional Curricula     Operating Systems and Server Technologies Solution Area     IT Services     ITIL® 2011 Foundation

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Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

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Objectives

Mentoring ITIL Foundation Understand the key concepts of service management Understand how the ITIL guiding principles can help an organization adopt and adapt service management Understand the four dimensions of service management Understand the purpose and components of the ITIL service value system Understand the activities of the service value chain, and how they interconnect Know the purpose and key terms of 15 ITIL practices Understand 7 ITIL practices