Leadership Advantage 3.0
At some point in all relationships, conflict is inevitable. The same is especially true for business relationships. It is easy to take for granted the challenge of working with people from different backgrounds and with different styles, day after day, dealing with a myriad of problems. People strive to meet their individual and departmental goals while also being good team players. The pace of work and change adds additional pressure. Under these conditions, conflict seems only natural. The word conflict comes from the Latin conflictus, the act of striking together, confligere to strike together, and from com- + fligere to strike. Therefore the word conflict represents a clash of some kind. Hardly anyone finds conflict fun or pleasurable, but it need not be hurtful or destructive. In fact, when handled properly, conflict can actually be beneficial. With some increased awareness and skills, you can effectively manage conflict in the workplace. This program is designed to help you understand causes and perspectives related to workplace conflict, recognize different conflict styles, establish and use conflict as a positive and productive force in the workplace, use a consistent process to facilitate conflict resolution, and actively engage with others to manage conflict and resolve issues.
