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IT Professional Certifications ITILÂ® ITILÂ® Foundation for Service Management ITILÂ® v4 Edition Foundation Syllabus exam

Examine the purpose of seven of the fifteen ITILÂ® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

Asset ID	it_acs04_08_enus
Course Type	Video Course
Course Category	ITILÂ®

Objectives
ITILÂ® 4 Foundation: Service Management Practices (Part 1) identify the subject areas covered in this course define availability management define capacity and performance management define change control define incident management define asset management define monitoring and event management define problem management describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management Knowledge Check: Defining ITILÂ® 4 Service Management Practices

Objectives

ITILÂ® 4 Foundation: Service Management Practices (Part 1)

identify the subject areas covered in this course
define availability management
define capacity and performance management
define change control
define incident management
define asset management
define monitoring and event management
define problem management
describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management
Knowledge Check: Defining ITILÂ® 4 Service Management Practices