Certification     ITIL®     ITIL® Foundation     ITIL® 2011 Foundation

---

Mentors are available to help students with their studies for the ITIL Foundation exam. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

* This asset is aligned to the ITIL 2011 Edition publications.

---

---

Objectives
Mentoring ITIL Foundation Service management as a practice The ITIL service lifecycle Generic concepts and definitions Key principles and models Processes Functions Roles Technology and architecture